Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others. Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customer service.
An organization’s ability to build its business is directly impacted by how it interacts with its consumer base. Consumers who are pleased not only return to the business to make additional purchases but also suggest the business to other potential customers, expanding the sale’s potential market. A new generation of businesses has recently begun concentrating on giving their clients a unique experience that differentiates them from their rivals. Excellence in customer service is increasingly crucial to delivering this experience.
Customer service excellence raises the bar for standard customer service by not only meeting but also exceeding a customer’s expectations. Companies that aim for excellent customer service approach clients with a modus operandi focused on meeting their needs. Excellence in customer service effectively communicates an organization’s basic values to its clients and helps clients form long-lasting impressions in their minds. In addition to ensuring customer retention, it fosters enduring consumer loyalty.
The goal of the course is to provide insight into the many tools and methods employed in the corporate sector. Training on customer service is a need for any individual who wants to comprehend the philosophy behind excellent customer service and who intends to become well-versed in it.
Space
Course Certificate
This Training Course is free for everyone but those who want to get the Certificates need to pay the following Certification Fees;
- Zambian K165
- Malawian MK 14,500
- Tanzanian TZS 20,500
- Kenyan Ksh 1,500
- Ugandan UGX 30,200
- South Sudaness SSP 8,500
- Bangladesh Taka 700
- Zimbabwean USD 8 (Pay through Ecocash)
- International USD 9.99
NB: The Certificate will be issued by our University Partner ( Yesbud University)
Online Registrations